Store Policy
TERMS AND CONDITIONS
These Terms and Conditions (“Terms”) are a legal agreement between AGDogsChew (“AGDogsChew,” “we,” “us,” or “our”) and you as a user of our website, services, or products (“you” or “your”).
AGDogsChew operates the website through which we provide information about our company and offer natural dog chew products for purchase (the “Website”). Your access to and use of the Website, any related services, communications, or features provided by AGDogsChew (collectively, the “Services”), as well as your purchase of any products offered through the Website (the “Products”), are subject to these Terms.
BY ACCESSING OR USING THE WEBSITE, SERVICES, OR BY PURCHASING ANY PRODUCTS FROM AGDOGSCHEW, YOU AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE TO THESE TERMS, YOU MUST NOT USE THE WEBSITE, SERVICES, OR PRODUCTS.
These Terms may contain provisions that affect your legal rights, including limitations of liability and dispute resolution procedures. Please read them carefully before using the Website or purchasing Products.
AGDogsChew may update or modify these Terms from time to time at its sole discretion. When changes are made, the “Last Updated” date at the top of the Terms will be revised. It is your responsibility to review these Terms periodically. Your continued use of the Website, Services, or Products after any updates are posted constitutes your acceptance of the revised Terms.
AGDogsChew is based in the United States and operates from 542 Fox Trot Dr., Clarksville, Tennessee, 37042, United States. The Website, Services, and Products are intended solely for use by individuals located within the United States. We make no representation that the Website, Services, or Products are appropriate or available for use outside the United States. Accessing or using the Website from outside the United States is done at your own risk, and you are responsible for compliance with all applicable local laws and regulations.
SECTION 2: MEMBERSHIP, ACCOUNT ELIGIBILITY, AND ACCOUNT SECURITY
The AGDogsChew Website is offered and available to users who are thirteen (13) years of age or older and who reside in the United States. By accessing or using the Website, you represent and warrant that you meet these eligibility requirements. Individuals under the age of eighteen (18) may use the Website only with the involvement and consent of a parent or legal guardian. AGDogsChew reserves the right to refuse access to the Website or Services to any person at its sole discretion.
Customers may browse the Website and place orders as guest users. However, certain features, services, or future account-based benefits may require the creation of a customer account. If you choose to create an account, you agree to provide accurate, current, and complete information and to keep such information updated. You are responsible for maintaining the confidentiality of your account credentials, including your password, and for all activities that occur under your account. You agree not to share your account information, allow others to access your account, transfer your account, or engage in any activity that may compromise account security.
You agree to comply with these Terms and all applicable federal, state, and local laws, rules, and regulations in connection with your use of the Website, Services, and purchase of Products. AGDogsChew reserves the right, in its sole discretion, to suspend or terminate your account or restrict access to the Website at any time, with or without notice, if we believe you have violated these Terms or engaged in unlawful, fraudulent, or abusive conduct.
By using the Website or communicating with AGDogsChew through email, contact forms, or other electronic means, you consent to receive communications from us electronically. These communications may include order confirmations, account notices, customer service responses, and other information related to your use of the Website or purchase of Products. You agree that all electronic communications satisfy any legal requirement that such communications be in writing.
If you voluntarily provide your phone number, you may receive transactional or service-related SMS messages from AGDogsChew, such as order updates or customer support communications. Consent to receive such messages is not required as a condition of purchasing Products. You may opt out of SMS communications at any time by following the instructions provided in the message or by contacting us directly. Additional information regarding how we collect, use, and protect your personal information is available in our Privacy Policy.
SECTION 3: CONTENT, INTELLECTUAL PROPERTY, AND THIRD-PARTY LINKS
All text, images, photographs, graphics, logos, illustrations, product descriptions, data, videos, and other materials displayed or made available on the AGDogsChew website, as well as the selection, coordination, and arrangement of such materials (collectively, the “Content”), are owned by or licensed to AGDogsChew unless otherwise stated. AGDogsChew reserves the right to modify, update, replace, or remove any Content at any time, in its sole discretion, without prior notice. The Content is provided for general informational and commercial purposes only and does not constitute binding obligations except as expressly stated in these Terms.
The name AGDogsChew, along with all related trademarks, service marks, logos, product names, designs, slogans, and branding elements (collectively, the “Marks”), and all Content are protected by applicable copyright, trademark, and other intellectual property laws of the United States and international laws. AGDogsChew and its licensors retain all worldwide right, title, and interest in and to the Website, Services, Content, and Marks, including all associated intellectual property rights. Nothing in these Terms grants you any right, license, or interest in the Marks or Content except the limited right to access and use the Website for personal, non-commercial purposes in accordance with these Terms.
You may not copy, reproduce, distribute, display, perform, modify, create derivative works from, publish, transmit, or otherwise exploit any Content or Marks without the prior written consent of AGDogsChew. Any unauthorized use of the Website, Content, or Marks may result in immediate termination of your right to use the Website and may violate applicable intellectual property laws. Upon termination, you must immediately discontinue use of the Website and destroy any copies of Content in your possession or control.
The Website may contain links to third-party websites, services, or resources that are not owned, operated, or controlled by AGDogsChew. Such links are provided solely for your convenience and do not constitute endorsement, sponsorship, or approval of the content, products, services, policies, or practices of any third-party websites. AGDogsChew is not responsible for the availability, accuracy, content, security, or privacy practices of any third-party sites. Accessing third-party websites is done entirely at your own risk, and you are encouraged to review their terms and privacy policies before engaging with them.
SECTION 4: ACCESS TO SERVICES AND ACCEPTABLE USE
AGDogsChew grants you a limited, non-exclusive, non-transferable, and revocable right to access and use the Website and Services solely for your personal, non-commercial use and in accordance with these Terms. Except as expressly permitted, you may not copy, download (other than standard page caching), modify, reproduce, distribute, transmit, display, perform, publish, license, create derivative works from, or otherwise exploit any portion of the Website, Services, or Content without the prior written consent of AGDogsChew.
This limited access right does not permit any resale or commercial use of the Website or its contents; any collection or use of product listings, descriptions, pricing, or images for commercial purposes; any derivative use of the Website or Services; any downloading or copying of account information for the benefit of another business or third party; or the use of data mining, robots, scraping tools, automated systems, artificial intelligence tools, or similar data-gathering and extraction methods without our prior written consent.
You may not frame, mirror, or utilize framing techniques to enclose any trademark, logo, Content, or other proprietary information of AGDogsChew without express written permission. You may not use meta tags or any other “hidden text” using the AGDogsChew name or trademarks without prior written consent. Any unauthorized use of the Website or Services automatically terminates the permission granted under these Terms and may result in legal action.
You agree to use the Website and Services only for lawful purposes and in compliance with all applicable federal, state, and local laws and regulations. You agree not to use the Website in any manner that:
Violates any applicable law or regulation;
Exploits, harms, or attempts to exploit or harm minors in any way;
Sends or facilitates the transmission of unsolicited advertising, spam, or promotional materials without authorization;
Impersonates AGDogsChew, its employees, representatives, or any other person or entity;
Engages in conduct that restricts or inhibits any other user’s use or enjoyment of the Website;
Introduces viruses, malware, or other harmful code;
Attempts to gain unauthorized access to the Website, servers, databases, or customer accounts;
Interferes with or disrupts the proper functioning, security, or performance of the Website or Services.
AGDogsChew reserves the right to suspend or terminate access to the Website or Services, without notice, if we determine that your use violates these Terms, applicable laws, or poses a risk to the Website, our business, or other users.
SECTION 5: ORDERS, PAYMENTS, AND CANCELLATIONS
AGDogsChew primarily offers one-time purchases of dog chew products through its website. Customers may place orders without creating an account or subscription. All prices displayed on the Website are listed in U.S. Dollars and are subject to change at any time without prior notice.
Payments
When you place an order with AGDogsChew, you agree to provide current, complete, and accurate payment information. Payment must be successfully processed before an order is confirmed and shipped. We use secure third-party payment processors to handle transactions, and AGDogsChew does not store your full payment card details.
AGDogsChew reserves the right to cancel or refuse any order at our sole discretion, including but not limited to cases of suspected fraud, payment issues, incorrect pricing, or inventory availability. If your payment fails or is declined, your order will not be processed until payment is successfully completed.
Subscriptions (If Offered in the Future)
At this time, AGDogsChew does not require subscriptions to purchase products. If subscription-based services or recurring deliveries are introduced in the future, participation will be optional, and full details regarding billing frequency, renewal terms, cancellation procedures, and pricing will be clearly disclosed at the time of sign-up.
Any future subscription services, if offered, will continue only until canceled by the customer in accordance with the instructions provided at that time.
Cancellations
Orders may be canceled only before they are processed or shipped. Once an order has been prepared for shipment, it may no longer be canceled. To request a cancellation, customers must contact AGDogsChew as soon as possible using the contact details provided on the Website. Approval of cancellation requests is subject to order status.
Refunds
Refunds, if applicable, are governed by our Return and Refund Policy, which is available on the Website. Certain items, including opened or used dog chew products, may not be eligible for return or refund due to hygiene and safety reasons.
SECTION 6: PRODUCTS, ORDERS, PRICING, PAYMENT, AND SHIPPING
Payment Processing
AGDogsChew uses secure third-party payment processors to handle all online payments. Payments are processed through trusted providers such as Stripe, and your payment information is handled in accordance with the payment processor’s terms and privacy policies. AGDogsChew does not store your full credit or debit card details and is not responsible for errors or issues caused by the payment processor.
By placing an order, you authorize the payment processor to charge your selected payment method for the total order amount, including applicable taxes and shipping fees. It is your responsibility to ensure that your payment information is accurate and up to date.
Pricing
All prices displayed on the Website are listed in U.S. Dollars (USD) and do not include applicable taxes or shipping charges unless otherwise stated. Prices, product descriptions, and availability are subject to change at any time without prior notice. AGDogsChew reserves the right to correct pricing errors, typographical mistakes, or inaccuracies at any time, including after an order has been placed.
Orders and Order Acceptance
When you place an order, you will receive an order confirmation email acknowledging receipt of your order. This confirmation does not constitute acceptance of your order. AGDogsChew reserves the right to accept, reject, cancel, or limit any order for any reason, including but not limited to product availability, suspected fraud, pricing errors, or payment issues.
If your order is canceled after payment has been processed, you will receive a refund to your original payment method.
Shipping and Delivery
AGDogsChew ships products using third-party shipping carriers. Estimated delivery times provided at checkout are approximate only and are not guaranteed. Once an order has been handed over to the carrier, AGDogsChew is not responsible for delays caused by the shipping provider, weather conditions, or other factors beyond our control.
Ownership and risk of loss for purchased products pass to you once the products are delivered to the shipping carrier.
Product Availability
All products are subject to availability. AGDogsChew reserves the right to discontinue, modify, or limit the quantity of any product at any time without notice. If a product becomes unavailable after you place an order, we may contact you to offer a replacement, delay shipment, or cancel the order with a refund.
Personal Use Only
All AGDogsChew products are intended for personal use only. You may not resell, redistribute, or commercially exploit any products purchased from the Website without prior written permission from AGDogsChew.
Product Changes
AGDogsChew may update or modify products from time to time to comply with legal, regulatory, or safety requirements, or to improve product quality. Such changes will not materially affect the intended use of the product.
SECTION 7: REFERRAL PROGRAM (IF AND WHEN OFFERED)
AGDogsChew may, at its discretion, offer a referral program that allows eligible customers (“Referrers”) to refer friends or family members (“Referred Customers”) to purchase products from the AGDogsChew website (the “Referral Program”). Participation in the Referral Program is voluntary and subject to the terms set forth in this section, as well as any additional instructions or conditions provided at the time of the referral offer.
If a Referral Program is active, Referrers may receive a unique referral link or code that can be shared personally with friends or family. Any rewards, discounts, or store credits offered as part of the Referral Program (collectively, “Referral Credits”) will be clearly disclosed at the time of the offer. AGDogsChew reserves the right to modify, suspend, or discontinue the Referral Program, including the availability, value, or conditions of Referral Credits, at any time and without prior notice.
To participate as a Referrer, you must be at least eighteen (18) years of age and a legal resident of the United States. You agree that any referral communications you send are sent by you personally and not on behalf of AGDogsChew. You may not represent yourself as an agent, partner, or employee of AGDogsChew, and you may not make false, misleading, or exaggerated claims about AGDogsChew or its products.
You agree to comply with all applicable laws when sharing referral links or codes, including laws related to email, text messaging, and online communications. Referral links or codes may not be shared using spam, automated systems, paid advertisements, or misleading practices. AGDogsChew reserves the right to withhold, revoke, or cancel any Referral Credits if it determines, in its sole discretion, that the Referral Program has been abused or used fraudulently.
A “Referred Customer” must be a new customer who has not previously placed an order with AGDogsChew and who completes a qualifying purchase using a valid referral link or code. Referral Credits, if offered, may be applied only to future purchases on the AGDogsChew website and may not be redeemed for cash, transferred, or exchanged. Unless otherwise stated, Referral Credits may expire after a specified period and must be used before expiration.
AGDogsChew may limit the number or total value of Referral Credits that a Referrer may earn. Any attempt to create multiple accounts, refer oneself, use false information, or otherwise manipulate the Referral Program may result in disqualification from the program and termination of access to the Website or Services.
If you have questions regarding a Referral Program, you may contact AGDogsChew using the contact details provided on the Website.
SECTION 8: USER CONTRIBUTIONS AND REVIEWS
The AGDogsChew website may allow users to submit content such as product reviews, comments, feedback, testimonials, or other materials through interactive features (collectively, “User Contributions”). By submitting User Contributions, you understand that such content may be visible to other users or the public.
All User Contributions must comply with these Terms and must not be unlawful, misleading, abusive, defamatory, offensive, or otherwise inappropriate. AGDogsChew reserves the right, but not the obligation, to review, monitor, edit, remove, or refuse to post any User Contributions at its sole discretion.
Any User Contribution you submit will be considered non-confidential and non-proprietary. By submitting User Contributions, you grant AGDogsChew a worldwide, non-exclusive, royalty-free, perpetual, and irrevocable license to use, reproduce, display, publish, distribute, modify, and create derivative works from such content for business, marketing, promotional, or informational purposes, without additional compensation to you.
You represent and warrant that you own or have the necessary rights to submit your User Contributions and that such content does not infringe the rights of any third party. You acknowledge that you are solely responsible for the content you submit, including its accuracy, legality, and appropriateness. AGDogsChew is not responsible or liable for any User Contributions posted by you or any other user.
User opinions, reviews, or comments expressed on the Website reflect the views of the individual users and do not necessarily reflect the views of AGDogsChew. AGDogsChew does not guarantee the accuracy or reliability of any User Contributions.
Copyright Infringement (DMCA Notice)
AGDogsChew respects the intellectual property rights of others and complies with applicable copyright laws, including the Digital Millennium Copyright Act (DMCA). If you believe that any content on the Website infringes your copyright, you may submit a written notice to us with sufficient details to identify the allegedly infringing material and your contact information.
DMCA notices or copyright-related inquiries should be sent to:
support@agdogschew.com
SECTION 9: MONITORING, ENFORCEMENT, AND TERMINATION
AGDogsChew reserves the right, but does not have the obligation, to monitor activity on the Website and to remove, refuse to post, or restrict access to any User Contributions or content at any time and for any reason, including if we believe such content violates these Terms, applicable laws, the rights of others, or may create legal risk or harm to AGDogsChew, our customers, or the public.
We may take appropriate action in our sole discretion in response to violations of these Terms, including issuing warnings, removing content, suspending or terminating user access, canceling orders, or reporting unlawful activity to appropriate authorities. AGDogsChew also reserves the right to disclose user information when required to do so by law, court order, or valid legal process, or when we believe disclosure is reasonably necessary to protect our rights, property, safety, or the rights and safety of others.
AGDogsChew may cooperate fully with law enforcement authorities or regulatory agencies in the investigation of any suspected illegal activity. By using the Website, you agree to release and hold harmless AGDogsChew and its affiliates from any claims arising out of actions taken in good faith to investigate, prevent, or respond to violations of these Terms or applicable laws.
AGDogsChew does not review all user-generated content before it is posted and cannot guarantee the immediate removal of objectionable content after it has been posted. Accordingly, AGDogsChew assumes no responsibility or liability for any content posted by users or third parties, or for any delay or failure in removing such content.
We reserve the right to terminate or restrict your access to the Website or Services at any time, without notice, if we determine that your conduct violates these Terms, applicable laws, or is otherwise harmful to AGDogsChew or other users.
SECTION 10: CONTENT STANDARDS
These Content Standards apply to all User Contributions and any use of interactive features on the AGDogsChew website, including reviews, comments, feedback, or other submitted content. All User Contributions must comply with applicable federal, state, and local laws and regulations.
User Contributions must not:
Contain content that is unlawful, defamatory, obscene, abusive, offensive, threatening, harassing, hateful, or otherwise inappropriate;
Promote or depict violence, sexually explicit material, or discrimination based on race, color, religion, gender, sexual orientation, age, disability, or nationality;
Infringe upon any patent, trademark, copyright, trade secret, or other intellectual property or proprietary rights of any person or entity;
Violate the privacy, publicity, or other legal rights of others, or contain material that could result in civil or criminal liability;
Be false, misleading, deceptive, or likely to mislead any person;
Promote illegal activities or encourage unlawful conduct;
Cause unnecessary distress, annoyance, embarrassment, or harm to other users;
Impersonate any individual or entity, or misrepresent your identity or affiliation;
Include unauthorized commercial activities, advertising, promotions, contests, or solicitations, unless expressly permitted by AGDogsChew;
Give the impression that the content is endorsed, approved, or originated by AGDogsChew if this is not the case.
AGDogsChew reserves the right, in its sole discretion, to remove or restrict access to any User Contributions that violate these Content Standards or these Terms, or that may expose AGDogsChew or its users to harm or legal risk.
SECTION 11: DISCLAIMER AND LIMITATION OF LIABILITY
11.1 General Disclaimer
AGDogsChew provides the Website, Services, Content, and Products on an “as is” and “as available” basis. While we strive to provide accurate and up-to-date information, we make no representations or warranties of any kind, express or implied, regarding the accuracy, completeness, reliability, availability, or suitability of the Website, Content, Services, or Products.
AGDogsChew does not guarantee that the Website will be uninterrupted, error-free, secure, or free of viruses or other harmful components. To the fullest extent permitted by law, AGDogsChew disclaims all warranties, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, and title.
Some jurisdictions do not allow the exclusion of certain warranties. To the extent such laws apply to you, some of the above disclaimers may not apply.
11.2 No Veterinary or Medical Advice
AGDogsChew products are dog chew products only and are not veterinary, medical, or therapeutic products. Any information provided on the Website or by AGDogsChew representatives is for general informational purposes only and is not intended to replace professional veterinary advice.
You acknowledge that every dog is different, and it is your responsibility as a pet owner to supervise your dog while using our products and to determine whether a product is suitable for your dog based on size, age, chewing behavior, health conditions, and dietary needs. If you have any concerns regarding your dog’s health, allergies, or safety, you should consult a licensed veterinarian before using our products.
11.3 Supervision, Choking, and Safety Disclaimer
All dog chew products should be given under proper supervision. No chew product is completely risk-free. AGDogsChew is not responsible for injuries, choking incidents, digestive issues, or other adverse outcomes resulting from improper use, lack of supervision, or use of products not suitable for your dog.
11.4 Allergens and Sensitivities
AGDogsChew products may contain natural ingredients that could cause allergic reactions or sensitivities in some dogs. While we may identify common ingredients, it is your responsibility to review product information and ensure that the product is appropriate for your dog. AGDogsChew is not liable for allergic reactions, sensitivities, or related consequences.
11.5 Product Images and Descriptions
Product images, packaging, and descriptions on the Website are provided for illustrative purposes only. Actual product appearance, size, or packaging may vary.
11.6 Limitation of Liability
To the maximum extent permitted by law, AGDogsChew, its owners, affiliates, suppliers, employees, or agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of business, or loss of data, arising out of or related to your use of the Website, Services, or Products.
In no event shall AGDogsChew’s total liability for any claim arising out of or related to the Website, Services, or Products exceed the amount paid by you to AGDogsChew for the product(s) giving rise to the claim.
Nothing in these Terms limits liability that cannot be excluded under applicable law.
SECTION 12: INDEMNIFICATION
You agree to defend, indemnify, and hold harmless AGDogsChew, its owners, affiliates, suppliers, officers, directors, employees, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to:
Your violation of these Terms;
Your access to or use of the Website, Services, or Products;
Your misuse of the Products;
Your User Contributions or interactions with other users;
Your violation of any applicable law, regulation, or the rights of any third party.
You acknowledge that you are solely responsible for your conduct and interactions while using the Website or Services. AGDogsChew is not responsible for disputes, claims, or damages arising between users.
This indemnification obligation will survive the termination of your use of the Website or Services.
SECTION 13: DISPUTE RESOLUTION AND GOVERNING LAW
13.1 Informal Resolution First
AGDogsChew encourages resolving disputes in a fair and friendly manner. Before starting any formal legal action, you agree to first contact us and attempt to resolve the issue informally by providing a written notice that includes your name, contact details, and a brief description of the concern.
You may contact us at:
support@agdogschew.com
Most concerns can be resolved quickly through customer support.
13.2 Governing Law and Venue
These Terms and any dispute arising out of or related to your use of the Website, Services, or Products shall be governed by and interpreted in accordance with the laws of the State of Tennessee, United States, without regard to conflict of law principles.
Any legal action that is not resolved informally shall be brought exclusively in the state or federal courts located in Tennessee, and you consent to the personal jurisdiction of such courts.
13.3 Limitation on Claims
You agree that any claim or cause of action arising out of or related to the Website, Services, or Products must be brought within one (1) year after such claim or cause of action arises, or it will be permanently barred, to the extent permitted by law.
13.4 No Class Actions
To the extent permitted by law, you agree that any dispute with AGDogsChew will be conducted on an individual basis only and not as part of a class, collective, or representative action.
13.5 Injunctive Relief
Nothing in this section prevents AGDogsChew from seeking injunctive or equitable relief in a court of competent jurisdiction to protect its intellectual property rights, confidential information, or business interests.
SECTION 14: GENERAL PROVISIONS
14.1 Termination
If you violate any provision of these Terms, AGDogsChew may suspend, restrict, or terminate your access to the Website or Services, with or without notice, at its sole discretion. Upon termination, all rights granted to you under these Terms will immediately cease. Provisions that by their nature should survive termination—including but not limited to sections relating to intellectual property, disclaimers, limitation of liability, indemnification, dispute resolution, and governing law—shall remain in effect after termination. Termination does not limit any other rights or remedies available to AGDogsChew under law or equity.
14.2 Injunctive Relief
You acknowledge that a breach of these Terms may cause irreparable harm to AGDogsChew for which monetary damages may be insufficient. Accordingly, AGDogsChew shall be entitled to seek injunctive or equitable relief, in addition to any other remedies available under applicable law, without the requirement of posting a bond.
14.3 Notices
AGDogsChew may provide notices to you through the Website, by email, or by other reasonable electronic means. Such notices will be deemed given when sent. You may provide notices to AGDogsChew by contacting us using the email address listed below. Notices should clearly describe the purpose of the communication.
14.4 Assignment
You may not assign or transfer these Terms, in whole or in part, without the prior written consent of AGDogsChew. AGDogsChew may assign these Terms without restriction. Any attempted assignment in violation of this section shall be null and void.
14.5 Severability
If any provision of these Terms is held to be invalid, illegal, or unenforceable, such provision shall be severed, and the remaining provisions shall remain in full force and effect.
14.6 Waiver
Failure by AGDogsChew to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision or any other provision.
14.7 Entire Agreement
These Terms, together with any policies referenced herein (including the Privacy Policy and Return & Refund Policy), constitute the entire agreement between you and AGDogsChew regarding your use of the Website, Services, and Products and supersede any prior agreements or understandings.
14.8 No Partnership
Nothing in these Terms shall be deemed to create any partnership, joint venture, agency, or employment relationship between you and AGDogsChew.
14.9 Force Majeure
AGDogsChew shall not be liable for any failure or delay in performance caused by events beyond its reasonable control, including but not limited to natural disasters, acts of government, labor disputes, supply chain disruptions, or internet or carrier failures.
14.10 Headings
Section headings are provided for convenience only and do not affect the interpretation of these Terms.