Privacy Policies

We at AGDogChew know that you care about your privacy. This Privacy Policy describes how we use and share the information we collect when you use our website or otherwise interact with us.

We may update this Privacy Policy from time to time, so please revisit this page to stay up to date on our privacy practices.

Types of Personal Information We Collect

When we refer to “Personal Information,” we mean information that can reasonably be used to identify you.

Depending on how you interact with us, we may collect the following categories of Personal Information:

Identifiers, such as your name, email address, phone number, shipping address, billing address, IP address, and similar contact or account information. We use this information to communicate with you, process orders, deliver products, and provide customer support.
Pet-Related Information, such as your dog’s name, breed, age, weight, food preferences, or allergy information, if you choose to provide it. This information helps us recommend appropriate products and improve our services. Providing this information is optional.
Payment Information, such as payment method details, which are processed securely by third-party payment processors. We do not store your credit card or bank account details on our servers.
Commercial Information, including records of products purchased, order history, and transaction details. We use this information to fulfill orders, manage returns, and improve our business operations.
Internet or Device Information, such as browser type, device type, pages visited, cookies, and similar usage data. We use this information to operate our website, understand how users interact with our services, and improve website performance.
General Location Information, such as city, state, or region, derived from your IP address. This information helps us tailor services and shipping options. We do not collect precise real-time location data.

We collect Personal Information directly from you when you place an order, create an account, contact us, or otherwise interact with our website. We may also collect certain information automatically through cookies and similar technologies. We do not sell your Personal Information.

How We Use Personal Information

We use Personal Information for the following business purposes:

To create, manage, and maintain customer accounts.
To process orders, fulfill purchases, arrange shipping, and provide our products and services.
To communicate with you regarding your orders, inquiries, customer support requests, and important service-related updates.
To send marketing or promotional communications, where permitted by law and where you have not opted out.
To operate, maintain, and improve our website, including monitoring website usage, performance, and security.
To prevent fraud, protect our rights and property, and ensure the safety and integrity of our business.
To comply with applicable legal, regulatory, and tax obligations.

How We Share Personal Information

We do not sell your Personal Information.

We may share Personal Information only in the following limited circumstances:

Service Providers:
With trusted third-party service providers that help us operate our business, such as payment processors, shipping partners, website hosting providers, analytics services, and customer support tools. These providers are permitted to use your information only to perform services on our behalf.
Legal Requirements:
When required to do so by law, legal process, or government request, or when we believe disclosure is necessary to protect our rights, prevent fraud, or ensure the safety of our business and customers.
With Your Consent:
When you explicitly consent to the sharing of your information.

Cookies and Other Technologies

We may use cookies and similar technologies to help operate our website, enhance your experience, and understand how visitors use our website.

Cookies
Cookies are small text files that are stored on your device when you visit a website. We use cookies to:

Enable core website functionality
Remember user preferences
Understand website traffic and usage patterns
Improve our website and services

Cookies may also help us understand whether visitors arrive at our website from advertisements or external links.

Analytics

We use Google Analytics to help us understand how visitors interact with our website. Google Analytics uses cookies to collect information such as browser type, pages visited, and time spent on the website. This information is aggregated and does not directly identify individual users. We use this data to improve our website and services.

For more information about how Google Analytics collects and processes data, please visit:
https://support.google.com/analytics

Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies or alert you when cookies are being sent. Please note that disabling cookies may affect certain features or functionality of our website.

To learn more about cookies, you may visit:
https://www.allaboutcookies.org

Browser Signals

Do Not Track (DNT)
Some web browsers offer a “Do Not Track” feature that signals a preference regarding online tracking. At this time, our website does not respond to “Do Not Track” signals. We continue to collect information as described in this Privacy Policy regardless of whether a DNT signal is enabled.

Global Privacy Control (GPC)
We do not currently recognize or respond to Global Privacy Control (GPC) signals. Users may exercise their privacy rights, including opting out of certain data uses, by contacting us using the information provided in the “Contact Us” section below.

Data Security and Retention

We take reasonable administrative, technical, and physical measures to protect your Personal Information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

If you create an account on our website, you are responsible for maintaining the confidentiality of your account credentials. Please do not share your password with anyone.

We retain Personal Information only for as long as reasonably necessary to fulfill the purposes for which it was collected, including to comply with legal, accounting, or reporting requirements.

Accessing and Updating Your Personal Information

If you have an account with us, you may access and update certain Personal Information by logging into your account. If you are unable to update your information or wish to request access, correction, or deletion of your Personal Information, you may contact us using the details provided in the “Contact Us” section.

We may decline requests that would violate applicable laws or result in inaccurate or misleading information.

California Privacy Rights

If you are a California resident, you have certain rights regarding your Personal Information under the California Consumer Privacy Act (CCPA).

These rights include:

The right to know what categories of Personal Information we collect, how we use it, and with whom it is shared.
The right to request access to the Personal Information we have collected about you.
The right to request deletion of your Personal Information, subject to certain legal exceptions.
The right to request correction of inaccurate Personal Information.
The right to non-discrimination for exercising your privacy rights.

We do not sell your Personal Information.

To exercise any of these rights, California residents may contact us using the information provided in the “Contact Us” section of this Privacy Policy. We may need to verify your identity before processing your request.

Other U.S. State Privacy Rights

Residents of certain U.S. states may have additional privacy rights under applicable state privacy laws. These rights may include:

The right to access the Personal Information we have collected about you.
The right to request correction of inaccurate Personal Information.
The right to request deletion of your Personal Information, subject to certain legal exceptions.
The right to opt out of certain data processing activities, where applicable.
The right to data portability, meaning you may request a copy of your Personal Information in a usable format.
The right to non-discrimination, meaning we will not treat you unfairly for exercising your privacy rights.

To exercise any applicable state privacy rights, you may contact us using the information provided in the “Contact Us” section of this Privacy Policy. We will respond to requests in accordance with applicable law.

Submitting a Privacy Rights Request

You may submit a privacy rights request by contacting us at the email address listed in the “Contact Us” section of this Privacy Policy.

To protect your privacy, we may need to verify your identity before processing your request. Verification may require you to provide information that allows us to reasonably confirm your identity. We will use the information provided for verification purposes only.

Communications by Phone or Text (If Applicable)

If you choose to provide your phone number, we may contact you with service-related communications, such as order updates or customer support messages. Marketing text messages will only be sent where you have opted in.

You may opt out of receiving marketing text messages at any time by following the instructions provided in the message. Message and data rates may apply depending on your mobile carrier.

Email Communications and Opt-Out

If you choose to receive promotional emails from us, you may opt out at any time by clicking the “unsubscribe” link included in our emails. Opting out of promotional emails will not affect transactional or service-related emails, such as order confirmations, shipping updates, or important account notices.

Children’s Privacy

Our website is intended for individuals who are 16 years of age or older. We do not knowingly collect Personal Information from individuals under the age of 16. If we become aware that we have collected Personal Information from someone under 16 years of age, we will take reasonable steps to delete such information.

Links to Third-Party Websites

Our website may contain links to third-party websites that are not operated or controlled by us. We are not responsible for the privacy practices or content of those third-party websites. We encourage you to review the privacy policies of any third-party website before providing your Personal Information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements. When we make changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your Personal Information.

U.S.-Only Use

Our website is intended for use within the United States. If you access our website from outside the United States, please be aware that any information you provide to us may be transferred to and processed in the United States. By using our website, you consent to the processing of your information in the United States in accordance with this Privacy Policy.

If you have any questions or concerns about this Privacy Policy or our privacy practices, you may contact us at:

Email: privacy@[yourdomain].com