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Shipping Policies

Shipping & Delivery Policy

At AGDogChew, we aim to deliver your orders in a timely and reliable manner. This Shipping & Delivery Policy explains how orders are processed, shipped, and delivered within the United States.

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Shipping Coverage

We currently ship orders within the United States only.
We do not offer international shipping at this time.

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Order Processing Time

Orders are typically processed within 2-7 business days after payment confirmation.

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Order processing includes:

  • Order verification

  • Quality checks

  • Packaging and handoff to the shipping carrier

Orders placed on weekends or U.S. public holidays will be processed on the next business day.

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Shipping Carriers

We use third-party shipping partners to deliver orders, which may include but are not limited to:

  • Amazon Logistics

  • FedEx

  • Other reputable national or regional carriers

The specific carrier used for your order may vary depending on your location, order size, and fulfillment method.

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Delivery Timeframes

Estimated delivery times vary based on destination and shipping method selected at checkout.

Typical delivery timeframes are:

  • Standard Shipping: 15–20 business days after order processing

  • Expedited Shipping (if available): 10–14 business days after order processing

Delivery times are estimates only and are not guaranteed.

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Shipping Costs

Shipping charges, if applicable, are calculated at checkout based on:

  • Delivery location

  • Order weight and size

  • Shipping method selected

Any applicable shipping fees will be clearly displayed before order confirmation.

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Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing tracking information, where available.

Tracking updates are provided by the shipping carrier and may take up to 24 hours to become active after shipment.

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Delivery Delays

Delivery delays may occur due to factors beyond our control, including but not limited to:

  • Weather conditions

  • Carrier delays

  • High shipping volumes

  • Incorrect or incomplete shipping information provided by the customer

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AGDogChew is not responsible for delays caused by the shipping carrier or circumstances outside our control.

Incorrect or Incomplete Address

Customers are responsible for providing accurate shipping information at

checkout.

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If an order is delayed, returned, or lost due to an incorrect or incomplete address, we may be unable to offer a refund or replacement.

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Lost or Damaged Packages

If your order arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date at:

Email: support@agdogchew.com

Please include:

  • Order number

  • Description of the issue

  • Photos of damaged packaging or products (if applicable)

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We will review the issue and, where appropriate, offer a replacement or refund in accordance with our Refund & Return Policy.

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Delivery Confirmation

Delivery is considered complete once the carrier confirms successful delivery to the address provided at checkout.

We are not responsible for packages marked as delivered by the carrier but lost or stolen after delivery.

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Changes to Shipping Policy

We reserve the right to update or modify this Shipping & Delivery Policy at any time. Changes will be effective upon posting on our website.

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Contact Information

If you have questions about shipping or delivery, please contact us at:

Email: support@agdogchew.com

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