Refunds & Returns

Refund & Return Policy

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At AGDogChew, customer satisfaction is important to us. Please read our Refund & Return Policy carefully before placing an order.

Eligibility for Returns and Refunds

Due to the nature of our products, dog food and consumable items, we are unable to accept returns of opened or used products.

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You may be eligible for a refund or replacement in the following situations:

• You received a damaged, defective, or incorrect product

• Your order was lost or significantly delayed due to a shipping issue

• The product arrived spoiled or unfit for consumption

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Non-Refundable Items

The following items are not eligible for return or refund:

• Opened or partially used dog food products

• Products returned due to taste preference or your dog’s refusal to eat

• Products damaged due to improper storage after delivery

• Orders placed incorrectly by the customer (wrong product, quantity, or address)

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Reporting an Issue

If you believe you are eligible for a refund or replacement, please contact us within 7 days of delivery at:

Email: support@agdogchew.com

Please include:

• Your order number

• A brief description of the issue

• Clear photos of the product and packaging (if applicable)

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Refund Process

Once your request is reviewed and approved:

• Refunds will be issued to the original payment method

• Processing time is typically 5–10 business days, depending on your payment provider

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We reserve the right to deny refund requests that do not meet the criteria outlined above.

Replacements

In certain cases, we may offer a replacement product instead of a refund, at our discretion.

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Shipping Costs

• Original shipping charges are non-refundable

• If the return or refund is due to our error (damaged, defective, or incorrect item), we will cover replacement shipping costs

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Policy Changes

We reserve the right to update or modify this Refund & Return Policy at any time. Changes will be effective upon posting on our website.